• BGN
  • USD
  • EUR

Shopping Cart

0 items

Terms and conditions

This document is the general terms or conditions of use of the site, which governs the rules for the use of, including the conclusion of a purchase contract with a trader from this e-shop.

Trichkov & Sons Ltd. is a company with headquarters in Bulgaria, Sopot, 3, Gancho Popnikolov Str. And address for correspondence town of Sopot, Gancho Popnikolov str. 3. UIC number 202069335 and VAT number BG202069335.

Trichkov & Sons Ltd. administers the site and the e-shop Trichkov & Sons Ltd. will be referred to as below.

You can contact at the address above, at 0878 999 444 or

3.1 Seller - Trichkov & Sons Ltd from

3.2 - the e-shop platform provided to other retailers to make purchases and sales through under certain conditions agreed between

3.3 Website - domain,, and its subdomains

3.4 Customer - any natural or legal person or other legal entity that uses the website in any way including but not limited to looking at it, making orders from it, buying, returning goods, etc.

3.5 Account - a section of the Site formed by an email address and a password that allows the Customer to send the Order and which contains information about the Client and the history of some of its actions on the Site.

3.6 Favorites - a section in the account that allows the Buyer / User to create their own lists

3.7 List - a webpage in the Customer Account under the "Favorites" section in which he can add products of interest to him

3.8 Purchase Order - an electronic document representing a communication form between the Seller and the Buyer through which the Buyer declares to the Seller through the Site his intention to purchase Goods and Services from the Site.

3.9 Goods and Services - any subject of the contract of sale and sale from the Site.

3.10 Campaign - Any commercial communication aimed at promoting certain Goods and / or Services, which is available in limited quantities, unless expressly stated otherwise in the commercial communication, for a specified period specified by the Seller.

3.11 Contract - represents the distance contract between the Seller and the Buyer for the purchase and sale of Goods and / or Services from the Site, integral part of which are the present General Terms and Conditions for use of the Site.

3.12 Contents:

all information on the Site that is accessible via an Internet connection and the use of a device with an Internet connection;

the content of any message from Buyer to Seller, sent by electronic means and / or any other available means of communication;

any information provided by any means by an employee / associate of the Seller to the Buyer by electronic or other means of remote transmission;

information relating to the Goods and / or Services and / or applicable tariffs by the Seller within a certain period of time;

information relating to the Customers and related to the Goods and / or Services and / or the applicable tariffs from third parties with which the Seller has in some form concluded contracts of paternity;

3.13 Newsletter - a means of informing periodically about the Goods and Services offered by the Seller and sent electronically via e-mail or SMS without engaging or warranting Seller's liability for the information contained therein.

3.14 Transaction - the action of to refund the Buyer as a result of the cancellation or non-execution of a contract for purchase and sale by the Site, carried out only by bank transfer.

3.15 Specifications - All features and / or descriptions of the Goods and Services as described in their description.

3.16 Review - A written assessment by the owner or user of a product or service, an edited assessment based on the personal experience and the skills of the assessor to make good comments and to say whether the product or service meets the characteristics specified by the manufacturer.

3.17 Rating - a method of expressing the level of satisfaction of a User / Client / Buyer with respect to a particular product. The rating is expressed in the form of stars, each product can be rated from one to five stars. This degree of satisfaction will always be accompanied by the review written by the User / Customer / Buyer of a product or service.

3.18 Comment - an assessment or a critical remark at the end of a Review or other comment.

3.19 Question - Form of address to other Users / Customers / Buyers in order to obtain information about the products or services on the relevant page.

3.20 Response - Written information that has been submitted to the User / Client / Buyer who has asked a question on the site, on the product page. The answer is an explanation provided by a User / Client / Buyer to another User / Client / Buyer within a single dialogue.

3.21 Registration of order - notification to the client that the order is registered in the e-shop platform and is in the processing status.

3.22 Confirmation of the order - notification to the client that there is an agreement Seller to bind and engage in the execution of the order.

4.1 The General Terms and Conditions are binding for all users of the SITE.

4.2 Any use of this SITE means that you have carefully consulted the general terms of use and (b) you have agreed to abide by it unconditionally.

4.3 General Terms and Conditions may be changed unilaterally by at any time by updating them. These changes take effect immediately and are binding on all users / customers.

4.4 has the right to make changes to the terms of use at any time in its sole discretion or if they are imposed by virtue of an enacted legal act. They may have a retroactive effect on already delivered and confirmed orders.

4.5 In any case of changing the general terms and conditions, will inform your Customers about this by publishing the changes to the Site. In this sense, you as a Client have the obligation to refer to any changes to the terms and conditions of the Site in each of its uses.

4.6 If any provision of these General Terms and Conditions for use of the Site is found to be invalid or unenforceable irrespective of the reason for doing so, this shall not affect the invalidity or applicability of any other provisions.

4.7 makes a serious effort to maintain the accuracy of the information provided on the WEBSITE. However, taking into account possible technical errors or omissions in this information, specifies that the product images are informative and guiding, respectively the products delivered may differ from the images due to a change in their features or design.

4.8 The features or prices of the products described in the SITE are binding on and can therefore be corrected at any time. can not be held responsible for any damages caused by any obvious technical errors occurring or admitted to the WEBSITE.

4.9 Because of the limited space and the consistent structure of the information, the descriptions of the products may sometimes be incomplete. However, from we strive to provide the most relevant and important information.

4.10 All goods, including those in promotion / sales, are sold and delivered until stocks are exhausted even if they are not explicitly marked on the SITE.

4.11 The site may contain links to other sites. is not responsible for the privacy policy of websites it does not administer, as well as for any other information contained therein.

5.1 By registering a Purchase Order on the Site, the Buyer agrees by telephone or email to declare his / her willingness to receive the Goods or Service from the Seller against payment.

5.2 The Seller will send you a notice of the order being registered in its system, which does not have the meaning of accepting, confirming or undertaking a commitment to its execution. This Seller's notification is made electronically (by e-mail) or by telephone.

5.3 In this sense, the Seller has the right not to deliver any or all of the Goods or not to perform part or all of the Services of the Order in its sole discretion including but not limited to the exhaustion of their stock or price change. In any case, Seller informs the Customer by email or telephone. Therefore, Seller's sole responsibility is to return any price previously received to the Goods or Service.

5.4 The distance-purchase contract between the Seller and the Client is deemed to have been concluded at the time of receipt by the Customer of his / her e-mail and / or by SMS sent to his telephone upon notification by the Seller that he / she confirms the order and is ready to send the Goods from the Order or provide the Service.

6.1 Access to for the purpose of registering a Purchase Order is allowed to any Client.

6.2 reserves the right, in its sole discretion, to limit the access of any Client to the execution of an Order and / or to any of the possible payment methods if it considers that this would be to the detriment of whatever is a way. Therefore, the sole right of the Customer is to contact at 0878999444 to be informed of the reasons that have led to the implementation of the above mentioned measures. is not responsible for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or reasonableness.

6.3 The Customer has the right to publish opinions on Goods and / or Services, as well as to contact at the specified addresses in the "Contacts" section of the site. Posts or messages that contain obscene words or inappropriate vocabularies will be removed from the site or ignored. The seller has the freedom to process the information received by the Customer without having to motivate his actions in connection with this.

6.4 Communication with the Seller may be effected via a direct link or the addresses listed on the site under the "Contacts" section. The seller has the freedom to handle the information obtained without the need to justify it.

6.5 In the event of unusually large traffic on the Internet, reserves the right to require Clients to manually enter the captcha validation codes in order to protect the published information on the Site.

6.6 may publish promotional or promotional information about the Goods and / or Services and / or the promotions offered by it or its partners for a certain period of time as well as stock information.

6.7 All Prices of the Goods and / or Services on the Site are final, they are in BGN (BGN) with VAT included and all other taxes or fees required by law.

6.8 In the case of online payments or payments to a bank, Seller does not bear any liability for any charges in connection with fees, commissions or other additional payments made by the Buyer or his bank in connection with the transaction itself, and in the case of currency exchange, applied by the bank issuing the card to the client in cases where the currency is different from BGN. Card payment to is considered as an international payment by some banks in Bulgaria, and according to their card and card payment rules for such transactions, banks are entitled to charge additional charges. The same applies to the transactions that makes to the customer, whether doing so in connection with the recovery of any payment to the latter or for any other reason. The costs associated with such payments are solely for the Buyer's expense. Therefore, recommends to its clients to consult with their bank about possible additional fees that could be charged to them on online payments or through a bank for goods sold by

6.9 All images posted on the Site are solely intended to give a certain idea of ​​the type of Goods / Service offered, rather than to represent it accurately. Accordingly, some of the Images or Services of the Site (static / dynamic images / multimedia presentations / etc) may not match the appearance of the Goods in question or create a false impression of the Service offered. The Customer has no right to seek any Seller's liability for such inconsistencies.

6.10 Up to 14 (fourteen) days from the time of purchase of a Goods or Service, Buyer will be required to make a Review of the Purchased Goods or Service. The request will be sent to the Buyer's e-mail. In this way, the Customer contributes to informing other potential Users / Customers / Buyers on the Site and is actively involved in the development of new Services and in the more detailed description of the characteristics of the Goods.

7.1 The Seller has the right to use subcontractors for the performance of the Services offered on the Site without the need to notify or obtain the Buyer's consent to do so. The seller will be responsible for the actions of these subcontractors as their own.


8.1 Content as defined in the "Definitions" chapter, including, but not limited to, the logos, any graphic images or captions, trade symbols, dynamic symbols, texts and / or multimedia content on the Site are the exclusive property of

8.2 has and reserves all intellectual property rights in any way connected with the Site, whether by its own or obtained through contractual licenses or in any other lawful manner.

8.3 Nothing in the distance contract concluded between and the Client shall be considered as an authorization by to copy, distribute, publish, make available to third parties, modify in any way whatsoever part of the Content, including but not limited to, the contents of the trademarks, logos, the multimedia content of the Site or the descriptions of the Goods or Services in any way, including by introducing any external content for the site, the removal of the right- on owned by on the Content. The Customer may not transfer, sell, distribute any material created by reproducing (copying), modifying or publishing the Content except with the express consent of

8.4 Any Content to which the Customer has access, regardless of the means, is subject to regulation of these terms and conditions.

8.5 The Customer may only copy, transfer and / or use the Content for personal non-commercial purposes unless it is inconsistent with the provisions of this chapter.

8.6 The Customer is entitled to use the Content for Commercial Purposes only if it has received's written consent for that and only the part of the Content, the manner and extent of its use, and the time limits for which this consent is given explicitly. Any subsequent or different use of the Content will be considered a violation of this agreement between and the Customer and for violation of the intellectual property rights of, which has the right to seek the Customer's responsibility for this.

8.7 Simply sending to the Customer or referring to the Content or parts thereof by shall not be considered as an agreement on the part of to allow the Customer to use the Content or parts thereof for purposes other than its personal needs regardless of the means of communication used by

8.8 Any use of the Content for any purpose other than those expressly permitted in these General Terms or any other express written consent given by is prohibited.

9.1 The Customer may place Orders on the Site by adding the desired Goods and / or Services to the Purchase Order by following the steps specified on the Site to complete and send the Purchase Order.

9.2 Every item added to the shopping cart, one Goods and / or service is available for purchase within the available quantities. Adding a Goods and / or Service to the shopping cart without being completed does not result in the order being entered and the Goods / Service stored automatically.

9.3 Seller is responsible for the registration of only one product number in a registered order. The remaining number of products of the same model will be confirmed or denied depending on the available quantities.

9.4 The Customer undertakes and is responsible for all the details of the purchase that he has ordered through his completed and sent to the Seller order to be true, complete and accurate on the date of sending the order.

9.5 By sending the order, the Customer shall allow the Seller to contact him in any possible way when this is necessary in connection with the order made or the concluded Contract.

9.6 The Seller shall have the right to refuse to execute (cancel) the Order made by the Client, for which he shall notify the Customer. Cancellation of the order does not imply any liability or consequent liability of either party to the other party in relation to it, and respectively none of them shall have the right to seek compensation from the other party for its annulment in the following cases:



non-acceptance by the payee's bank of the online payment transaction;

execution of a cash transaction that does not result in the payment of funds to Seller's account for on-line payments

the data provided by the Customer on the Site are incomplete and / or incorrect.

9.7 The Customer will bear all direct costs of returning Products offered by in the event that he opts out of the Contract and declares this within the withdrawal period provided to him by the Seller. Customer must return to The product at: Karlovo Petko Sabev Str. 3. The conditions for returning the Products to the partners are different and are arranged and available on each partner's info page.

9.8 The Seller undertakes to refund the paid price of the Contract, concluded from a distance from which the Customer has given up within 14 (fourteen) days from the date on which he received the notification or the return of the Goods by the Customer, . The amount will be refunded as follows without incurring additional costs to the Customer:



Payments made by debit or credit card - through a refund to the bank account from which the payment was made after the Customer has provided it.

Payments made via cash on delivery - by reimbursement to a bank account additionally provided by the Customer

Consumer credit payments - after termination of the consumer credit agreement and recalculation of loan installments - most often in the bank account from which the sums for the credit installments or otherwise specified by the bank that granted the credit have been paid.

9.9 The Seller shall be entitled to delay the refund in the event of a waiver of a Contract entered into until receipt of the Goods sold or until receipt of proof that they have been dispatched in the event that he has not offered to take the Goods himself, -arranged.

9.10 Only consumers within the meaning of the Consumer Protection Act have the right to return goods in respect of the goods offered by partners and all customers in respect of the goods offered by, provided that when ordered more than one piece of a brand and a product model, the packaging of only one product was printed and the rest were returned to the seller sealed.

9.11 In the event that ordered and pre-paid Goods and / or Service by the Customer can not be delivered / provided by the Seller, the latter shall inform the Customer thereof and shall refund to Customer's account the already paid Goods and / or Service, from 7 (seven) days from the date on which the Seller has established this fact or from the date on which the Purchaser expressly expressed its wish to terminate the Contract.

10.1 The Customer shall not be entitled to withdraw from the Contract in the following cases:



in the case of the provision of services where the service has been provided in full and its execution has begun with the express prior consent of the consumer and confirmation by him that he knows that he will lose his right of withdrawal once the contract has been fully executed by the merchant the supply of Goods ;

in the case of a supply of goods or services the price of which depends on fluctuations in the financial market which can not be controlled by the trader and which may occur during the period for exercising the right of withdrawal;

in the case of delivery of goods made to the Customer or according to its individual requirements, ie. in the supply of Custom Made Goods;

in the case of the supply of goods which, by their nature, may deteriorate or have a short shelf-life;

upon delivery of sealed goods which have been printed after delivery and can not be returned for reasons of hygiene or health protection;

in the case of the supply of goods which, having been delivered and by their nature mixed with other goods from which they can not be separated;

on the supply of sealed phonograms or video recordings or sealed computer software that have been printed after delivery;

when delivering digital content that is not supplied on a physical medium when performance has begun with the explicit consent of the consumer who has confirmed that he knows he will lose his right of withdrawal.
11.1 The Customer agrees that by providing any of his or her personal or other details to the Seller, he agrees that they may be used by the latter for any legitimate purpose, whether related or unrelated to Seller's consent The customer for their processing on a case-by-case basis.

11.2 The Customer may not make public statements, statements or other public disclosures about the Order or Contract without the prior written consent of the Seller.

11.3 The Customer agrees to provide unlimited volume and time access to any materials and information that it sends to the Seller through or in connection with the Site, regardless of whether it has made an Order and made a transaction through the Site. Seller has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that the Seller may freely use and process for its own purposes the ideas, concepts or know-how that the Customer has provided to him in any way through or in connection with the Site or the actions / inactions that the Customer has made through or in connection with the Site. has no obligation to keep the information so obtained as confidential, as long as this is not imputed to it by the applicable legislation.

11.4 By providing Seller's data (including e-mail), the Customer expressly agrees to contact or third parties who are partners of and are suppliers of marketing services, state, municipal or non-governmental agencies or insurance companies where this is provided for by the specific legislation, as well as other companies with which may develop general programs for the offering of Goods and / or Services on the market, etc.

11.5 Customers are responsible for protecting the privacy of their password and account and are solely responsible for all actions performed through their account or password. recommends them to unsubscribe at the end of each session by pressing the Exit button.

12.1 newsletters containing information about trade discounts and other promotions are sent by partners.

12.2 At the time the Customer creates an account on the Site, he / she has the opportunity to express his / her consent to receive Newsletters. The option regarding the consent to receive a Bulletin may be changed at any time, so please contact

12.3 By refusing to receive a Bulletin, the Customer may express at any time using the special link found in any Bulletin or by phone at 0878 999 444

12.4 The refusal to receive Newsletters does not mean an automatic denial of the consent to the conclusion of this Agreement.

13.1 The Goods and Services prices published on the website are final and include VAT as well as any other taxes and fees provided by the applicable legislation.

13.2 The price, the method of payment and the payment period for issuing a pro forma invoice or invoice are specified in each Purchase Order.

13.3 The Customer shall provide all necessary information for the issue of the invoice in accordance with the applicable legislation.

13.4 The Seller shall issue to the Customer an invoice for the Goods ordered / delivered on the basis of the information provided by the Customer.

13.5 issues an invoice for each Payment on a Bank Ordinance, regardless of whether the Customer is a legal or natural person. In cash, an invoice is issued only if the Customer has explicitly requested such an invoice.
The customer has agreed to receive the invoice physically together with the Goods as well as electronically to the e-mail specified by the Customer on his Account or by uploading it to the Account itself. In the event that these payment documents have not arrived with the shipment please do 48 hours, please let us know at

13.6 does not issue or send invoices for purchases or other payments related to purchases of Goods and / or Services offered by partners who have the obligation to do so under the current legislation.

13.7 In order to properly compile the invoice for the relevant Order, the Customer is required to continuously update the data in his account. He is required to review the information given in the relevant Order to make sure they are complete, correct and accurate.

13.8 The Customer will have a record of the invoices issued by in his Account.

14.1 The Seller undertakes to deliver the ordered and purchased Goods through the courier company Speedy or Econt at the address indicated by the Buyer or in the office of the courier company Speedy / Econt, depending on the choice of the Customer

14.2 The Seller shall ensure the appropriate packaging of the Goods and the dispatch of the accompanying documents. If by any chance a parcel does not contain a document required for the product ordered, please contact us by email and we will provide it as soon as possible.

14.3 The Seller shall perform the Goods and the provision of the Services only on the territory of Bulgaria. The delivery of orders containing products offered by at / above the value of 150 BGN (VAT included) will be free of charge for the Client and will be performed by courier company Speedy / Econt. The cost of delivering products offered by at a value of less than BGN 150 (VAT included) is charged upon completion of the order and is performed by courier company Speedy / Econt. The terms and the cost of delivery of partner products from will be brought to the attention of the Customers in the processing of the order by the partner.

14.4 The details regarding the delivery of the Goods / Services including but not limited to delivery / performance are not a contractual obligation on the part of the Seller to perform the respective delivery / performance of the relevant Service on a specific date. Accordingly, the Customer is not entitled to any compensation in the event that the date on which the Seller has announced that it will deliver the Goods or will perform the Service is not respected.

15.1 The Seller offers all Goods on the Site with a guarantee of conformity of the goods with the Contract in accordance with the applicable legislation and the guarantee policy of the respective manufacturer or official distributor of the Goods.

15.2 With respect to the Goods sold and delivered by, the warranty certificates are issued by the manufacturer or issued by

15.3 Warranty certificates issued by will be sent to the Customer on paper and together with the ordered product in electronic format at the Customer's specified e-mail address or by adding them to the Buyer's account. In the latter case, the Buyer will have a record in his account of the warranty certificates issued by and may store or archive them at any time.

15.4 The Buyer is required to regularly update his Account details and review them prior to each order, as the Seller will use them in completing and issuing the Warranty Certificate. The Buyer should bear in mind that the Seller will not re-issue warranty certificates issued on the basis of incorrect or old data that the former has not updated, leading to the waiver of the warranty for the products concerned.

15.5 In the event that the Buyer fails to notify of the absence of the warranty certificate within 48 (forty-eight) hours of receipt of the goods, email shall be deemed to have been provided by Seller.

15.6 The repair / repair of products beyond the warranty period or within this period, but provided that the seller's obligation to bring the goods into conformity with the contract of sale is void for any reason, is payable by the Buyer and is within a period agreed between the parties.

15.7 Statutory Guarantee. User information. Alternative dispute resolution All goods presented on the site and / or sold in the online store have a legal guarantee of conformity of the goods with the contract of sale under Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of the consumers arising from the guarantee under Art. 112-115, of the CPA. Notwithstanding the commercial guarantee, the seller is responsible for the lack of conformity of the consumer goods with the contract of sale under the guarantee under Art. 112-115 of the CPA. Information on consumer rights arising from the legal guarantee under Art. 112-115 of the CPA.
On 0878999444 you will receive all the information under Art. 4 of the CPA, relevant to goods / services presented on the website and / or sold in the online store.
Alternative Dispute Resolution Authority within the meaning of Art. 181n, para. 4 PPAs are the Conciliation Commissions to the Consumer Protection Commission. In the event of a dispute relating to online sales, you may also use the ODS site. This section refers to persons having the quality of users within the meaning of §13, paragraph 1, point 1 of the Additional Provisions of the CPA.

16.1 The ownership of the Goods will be transferred to the Buyer after the payment has been made by the Buyer. The delivery of the Goods will be certified by the Buyer's signature of the transport document provided by the courier).

17.1 The Seller shall not be liable for any damage suffered by the Buyer or third parties resulting from force majeure or circumstances beyond the control of the Seller.

17.2 In all other cases Seller's liability is limited to the value of the Goods ordered and paid.

18.1 is an administrator of personal data entered in the Electronic Register of Personal Data Administrators (eRail) Information System with unique identification code No 1441172

18.2 Subject to the provisions of Convention 108 on the Protection of Individuals with regard to Automatic Processing of Personal Data and the Personal Data Protection Act in the Republic of Bulgaria, is obliged to process the personal data under conditions guaranteeing its preservation and preventing its accidental loss and only for mentioned objectives.

18.3 The purpose of data collection is to notify customers of the information in their Accounts, to notify buyers of the status of their Orders, to evaluate the Goods and Services offered, other commercial activities, marketing of Goods and Services, marketing, advertising, media, , research, market research, tracking and monitoring of sales and customer behavior.

18.4 By filling out the data in the Account Creation and / or Order Form, the Customer declares and accepts unconditionally that his or her personal data will be included in's database (entered in ERALD with Unique Identification Code No. 1441172) and gives the explicit and unambiguous agreement that all such data be archived, used and processed without a territorial and / or temporal restriction by, its partners and partners for activities such as, but not limited to, commercial activities, promotions of products and services, marketing, advertising, media our administrative, research, market research, tracking and monitoring sales and consumer behavior. Also, the Buyer expressly and unambiguously agrees that such data may be transferred to and processed by, its affiliates, partners and other third parties in the country and abroad.

18.5 Each Buyer is deemed to be notified under these terms and conditions that he is guaranteed the rights provided for the processing of personal data, respectively the right to information, and the right to change personal data.

18.6 Buyer agrees and allows to provide his / her personal data to other affiliated companies but only in the event that the latter have undertaken to store and process them in accordance with the law. Such companies are: marketing services providers, couriers providing payment / banking services, telemarketing or other services provided by companies with which can develop general programs for bidding on the market of the Goods and Services offered by it or its partners Services, insurance companies.

18.7 By completing the Order Form on the Site and providing the personal data, including the Personal Identification Number, in order to obtain credit, the Buyer agrees with the legal entities with which he has entered into a credit agreement on the offered Goods on credit (including BNP Paribas Personal Finance) to process his or her personal data for references contained in the data base of the person concerned.

18.8 Buyer's personal data may be provided to the Prosecutor's Office, the police, judicial institutions or other public authorities, on the basis of and within the framework of the legal provisions and as a result of an explicit request from them.

19.1 Neither party shall be held responsible for any failure to perform its contractual obligations if such default is due to force majeure. Force majeure is an unpredictable event beyond the control of the parties that can not be avoided.

19.2 If, within 14 (fourteen) days of the date of the event in question, it does not cease, either party shall have the right to notify the other party that he will terminate the Contract without being liable to the other remedy for any damage suffered.