Upon request by the customer, the warranty equipment can also be delivered to the shop where it was purchased. From there, our employee will send it to the authorized service center.

Products with a warranty card issued by the manufacturer are serviced by their own service networks as well as by service centers expressly designated by them under the terms of the warranty. If a defect occurs within the warranty period, please refer to the phones listed on the original warranty card for the necessary consultation. Most often the defective product should be transported directly to the nearest service center indicated on the warranty card. This center, authorized by the manufacturer, takes full responsibility for the repair of the product.

The conditions for the provision of a guarantee may vary depending on the manufacturer and are determined by the commercial policy of each producer at national level.

For more information please contact us at 0878 999 444.

The warranty period is indicated on the warranty card and begins to run from the date of sale;
Repairs during the warranty period are only performed upon presentation of an invoice (cash receipt) and a guarantee card;

Procedure for providing warranty service

WE RECEIVE IN SERVICE
Defective products must be delivered to the vendor's service center or to the courier service or courier service specified by the manufacturer. Goods must be accompanied by a return order (available in the set or by filling out a claim form from omni.bg), a copy of an invoice and an original warranty card.

DEFINITION OF DEFECT
After receiving the product at the service center, it is diagnosed by the service technicians and the necessary action is taken to remove the defect.

IMPLEMENTATION OF THE GUARANTEE
The measures for the performance of the guarantee may be:

In all the cases listed, the time limit for the performance of the guarantee is one calendar month.

product repair
partial or complete replacement
product recovery if no other solution is possible

RETURN TO THE CUSTOMER
Once the product has been brought into good condition, it will be sent back to the address specified in the request, by courier or handed in person to the customer at the appropriate service center, as desired. The delivery time is 48 hours across the country. Some settlements may be served on a pre-fixed schedule, in which case delivery may be more than 48 hours.

The warranty period is extended by the time the appliance stays in the workshop. This interval is considered from the time of entry into the workshop until the product is brought into good condition and sent to a courier or the customer's notification that he can obtain his equipment at the respective workshop. If you have a problem, please contact us at 0878 999 444.

Replacement after third hardware repair

According to the legal regulations, "Trichkov & Sons" Ltd. provides its customers with the opportunity to replace the equipment purchased by the company or to return the amount paid upon a confirmed fourth hardware repair. For the replacement, the technique has been repaired three times in an authorized service center and continues to cause hardware problems. The technique is replaced by a similar or better model depending on the state of the market.

Any kind of software installation, driver setup, and software application issues are not considered hardware claims.

omni.bg refuses warranty service in the following cases:

 About laptops, tablets, smartphones, TVs, printers, MFDs and more

Mechanical shocks resulting in broken device screen or any other part of it;
Impaired appearance, slicked lids due to mechanical impact on the hull;
Flooded device with liquid;
Damaged ports, broken cables due to mechanical effort and misuse;
Missing and damaged keypad keys;
Visible traces of burning of external ports due to electric shock;
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty label (if any);

About motherboards, video cards, sound cards, I / O boards, fax / modem modules

Damaged, erased or broken serial number and warranty label (if any);
Attempt to repair by unauthorized persons;
Distorted or missing pins;
Mechanical damage to electronic components;
Damaged PCB (printed circuit board);
Damaged appearance, scratched body due to dullness;
Passive and active elements damaged (capacitors, transistors, coils, etc.)

About processors

Mechanically damaged crystal;
Damaged appearance;
Mechanical damage to electronic components;
Distorted or missing pins;
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty label (if any);

About RAM Memory

Passive and active elements damaged;
Disrupted and burnt tracks;
Damaged appearance;

Mechanical damage to electronic components;
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty label (if any);

About LAN components

Damaged or missing couplings;
Disrupted and burnt tracks;
Damaged appearance;
Damaged PCB (printed circuit board);
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty label (if any);
All network components are subject to one-time warranty service. Upon further damage, a repair on the price list is paid

About optical devices

Damaged or missing couplings;
Impaired appearance, scratched body as a result of impact or squeeze;
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty label (if any);

About hard drives

Damaged or missing couplings;
Damaged or missing components;
Impaired appearance, scratched body as a result of impact or squeeze;
Attempt to repair by unauthorized persons;
Damaged, erased or broken serial number and warranty sticker (if any)